We know that the situation is confused and that's why we want to inform you about all the activities put in place to ensure safety and, at the same time, continue to offer our services.
Our physical stores are closed, but our shop online is open and we can prepare and ship your orders.
SHIPMENTS IN ITALY
Shipping companies continue to work, although they are obviously adapting their processes to ensure employee safety, so we cannot assure that there will be no delays in delivery times.
Some couriers have suspended services in Brescia, Bergamo, Milan and Lodi, therefore, if you live in one of these provinces, we invite you to contact us before placing your order.
PROOF OF DELIVERY IN ITALY
The Courier cannot ask you to sign the Proof Of Delivery and will leave the package in front of your door, to protect his and your health.
RETURN CONDITIONS IN ITALY
You have 14 days from the moment you receive the package to return an item. Free for orders over € 149.99 and paid for other orders (a fixed amount of € 9.00 which will be deducted from the refund).
Contact us via the Help Line to organize the collection of the package directly at your place.
TERMS & CONDITIONS OUTSIDE ITALY
Given the difference in restrictions from Country to Country, we invite you to write to email@example.com before placing you order, telling us where you want to ship, and we'll inform you about transit times and withdrawal conditions.
Shipments are free throughout Italy and we have activated a promocode that allows you to buy almost all spring/summer items with 20% discount until April, the 3rd.
The promocode is SPRING20
We are always at your disposal, to assist you or clarify your doubts.
Italy: Help Line 800 041 999 from Monday to Sunday 9.00-12.30 / 14.30-17.30
Outside Italy: Mail firstname.lastname@example.org
Stay safe, stay home and everything will be fine!